Seema Agro Oil and Foods

1. Return Policy

We permit the return of eligible products under the following conditions and within the specified timeframes:

1.1 Return Eligibility Criteria

Products are eligible for return if and only if all of the following conditions are satisfied:

• Timeliness: The return must be initiated within seven (7) calendar days from the date of delivery.
• Physical Condition: The product must be in its original, unopened, and unbroken protective packaging with all original labels, seals, and tamper-evident features intact.
• Quality Issues: The product is demonstrably damaged in transit, defective, expired, or not as described in the original order.
• Consumption Status: The product has not been opened, damaged, partially consumed, or contaminated. Products suspected of hygiene or food safety concerns are not returnable.

1.2 Non-Returnable Products

The following categories of products are explicitly non-returnable regardless of condition:

• Perishable or consumable products that have been opened, even partially.
• Products with damaged packaging or broken seals.
• Products that have exceeded their expiration or best-before date.
• Items ordered and delivered as per exact specification (made-to-order or custom products).
• Clearance, limited-stock, or discontinued items (as noted at time of purchase).

1.3 Return Initiation Process

To initiate a return, customers must:

1. Contact our customer service team via email at info@seemaagrooilandfoods.com or phone at +91 88106 80993 within the seven-day return window.
2. Provide the order number, product name, and a detailed description of the issue or reason for return.
3. Submit photographic evidence (minimum two clear photographs showing packaging condition and any defects) for quality-related returns.
4. Await written approval from our team before shipping the product back.
5. Ship the product to our designated return address at the customer's own cost (unless return is due to our error or damage).

1.4 Return Address

Seema Agro Oil and Foods
off. Saraswati Sishu Vidya Mandir, Matkota Chock, Fatehpur, Yogapatti, West Champaran, Bihar, India - 845452

2. Replacement Policy

We offer complimentary product replacement under the following circumstances:

2.1 Grounds for Replacement

• Transit Damage: If a product arrives demonstrably damaged due to transit mishandling, we shall arrange a replacement shipment at no additional cost to the customer.
• Incorrect Delivery: If we deliver a product different from the one specified in the order, a replacement will be shipped immediately upon notification and return of the incorrect item.
• Manufacturing Defect: If a product exhibits a verified manufacturing defect (expiration issues, quality non-conformance, or defective condition), we shall replace it upon inspection and confirmation.

2.2 Replacement Timeline

Upon approval of a valid replacement claim, the replacement product shall be dispatched within two (2) business days. Estimated delivery shall follow our standard shipping timeline based on the customer's location.

2.3 Replacement Limitations

Replacement is offered only once per order for the same issue. Subsequent claims for the same item may be subject to refund rather than replacement.

3. Cancellation Policy

Customers may request order cancellation under the following conditions:

3.1 Grounds for Cancellation

• Pre-Dispatch Cancellation: Orders that have not yet entered the processing or dispatch stages may be eligible for cancellation upon customer request.
• Order Modification: If a customer wishes to modify the order (change product, quantity, or delivery details) before processing, they may request cancellation and re-ordering of the desired items.
• Orders placed in error: If a customer realizes an error in their order immediately after placement, they may request cancellation within the specified timeline.

3.2 Cancellation Timeline

Cancellation requests must be submitted within twenty-four (24) hours of order placement to increase the likelihood of successful cancellation. We shall make reasonable efforts to accommodate cancellations received within this timeframe, but we cannot guarantee cancellation if the order has already entered processing or dispatch stages.

3.3 Cancellation Process

To request cancellation, customers must contact our customer support team with their order details. If the cancellation is successful, any payment made will be refunded according to our refund policy timelines and methods.

Orders that cannot be cancelled due to processing status may still be eligible for return or replacement under the conditions outlined in sections 1 and 2 of this policy.

4. Refund Information

Refunds are processed only after thorough inspection and verification of the returned product and are subject to the conditions outlined in this policy.

4.1 Refund Eligibility

A refund shall be issued if:

• The returned product meets all eligibility criteria outlined in sections 1.1 and 1.2.
• The customer has followed the prescribed return process and obtained written approval.
• The returned product is received by us in the condition specified at the time of approval.
• Our inspection confirms that the return claim is valid.

4.2 Refund Processing Timeline

• Inspection Phase: Upon receipt of the returned product, our quality team shall conduct verification within two to three (2-3) business days.
• Approval Phase: Once inspection is complete and approved, we shall initiate the refund process within one (1) business day.
• Online Payment Refunds: Refunds via credit card, debit card, or digital wallets shall be credited to the original payment method within three to five (3-5) business days after initiation.
• Cash on Delivery (COD) Refunds: For COD orders, refunds shall be processed via bank transfer within five to seven (5-7) business days after approval. We may request valid bank account details from the customer.

4.3 Refund Method

Refunds shall be issued to the original payment method whenever possible. Seema Agro Oil and Foods retains the right to specify the refund method in accordance with payment gateway and banking regulations. Processing delays beyond our control may extend the above timelines, and we shall not be held liable for delays attributable to banking institutions or payment processors.

4.4 Refund Deductions

The following may be deducted from the refund amount at our discretion:

• Return shipping costs (unless the return is due to our error, quality defect, or damage).
• Restocking fees, if applicable, for items returned in non-original condition.
• Any applicable taxes or shipping charges that cannot be refunded per applicable law.

5. Shipping and Delivery Policy

This section explains how orders are processed, shipped, and delivered after confirmation.

5.1 Order Processing

Orders are generally reviewed and prepared for dispatch within one to two (1-2) business days after confirmation, subject to product availability, payment verification, and address validation.

5.2 Shipping Method and Coverage

We ship through trusted courier and logistics partners or through arranged delivery support depending on location and order type. Shipping coverage may vary by serviceable area, product category, and operational feasibility.

5.3 Estimated Delivery Timeline

Standard delivery usually takes seven to ten (7-10) working days after order confirmation. Remote, rural, weather-affected, or high-volume delivery zones may require additional time.

5.4 Delivery Requirements

• The customer must provide a complete and accurate delivery address, landmark, city, state, and six-digit postal code.
• A reachable phone number is required so the delivery team or courier can coordinate arrival.
• If a shipment cannot be delivered due to incorrect details or repeated customer unavailability, additional delivery charges may apply.
• Delivery attempts are made in good faith, but exact time slots cannot always be guaranteed.

5.5 Delays, Damage, and Undelivered Orders

Shipping timelines may be affected by weather, transportation issues, regional restrictions, public holidays, or other events beyond our control. If a parcel is delayed, damaged in transit, or returned undelivered, please contact our support team with your order details so we can review the matter and guide you on the next steps.

6. Special Conditions and Disclaimers

6.1 Perishable Products

All products sold by Seema Agro Oil and Foods are food/agricultural items subject to natural variation in texture, color, and flavor based on seasonal factors, storage conditions, and environmental factors. While we ensure quality at dispatch, we cannot guarantee condition upon delivery for extended shipping periods. Returns must be reported within forty-eight (48) hours of delivery for food quality concerns.

6.2 Quality Checks and Liability

We perform comprehensive quality checks before dispatch. However, damage or deterioration during transit is beyond our direct control. We are not liable for losses resulting from:

• Delays or mishandling by third-party courier services.
• Exposure to extreme temperatures, humidity, or weather conditions during transit.
• Damage caused by improper handling after delivery to the customer address.
• Force majeure events beyond our reasonable control.

6.3 Documentation Requirements

To expedite resolution, customers are strongly encouraged to retain their original order confirmation, invoice, and delivery proof. This documentation significantly reduces processing time and increases the likelihood of favorable resolution.

7. Policy Modifications and Updates

Seema Agro Oil and Foods reserves the right to modify, update, or revise this policy at any time without prior notice to reflect operational changes, legal developments, or product-level improvements. Customers are advised to review this policy periodically for any updates. The date of last revision is displayed at the top of this page. Continued use of our services following any policy modification constitutes acceptance of the revised terms.

8. Contact and Dispute Resolution

For return, replacement, or refund requests, or if you have any questions regarding this policy, please contact our customer service team using the details provided below:

This Return & Refund Policy is effective as of April 1, 2026, and supersedes all previous policies. It forms an integral part of the Terms and Conditions and Privacy Policy of Seema Agro Oil and Foods.